🔦 Highlights
Cardinal AI (or us humans) finds quotes in feedback & conversations and automatically extracts and links them to feature requests.
** We’ve also run a historical migration extracting your past accepted AI suggestions’ highlights. You can thank Ophir for it, he built this whole thing single handedly 💪🏻
👖 Slack AI ingestion
Yes! you can choose which Slack channels you’d like Cardinal AI to monitor and she’ll automatically bring those conversations in and extract their hidden feature requests for you, just like we do with Gong, Intercom, Zendesk and many others (yes, today Cardinal is a “she”)
Slack doesn’t feel so messy and scary anymore right?
🎙️ Chorus.ai integration
Um, that’s it. You can connect Chorus :)
🥁 Other improvements
Export CSV for companies and features
Improved slack support for 10x size orgs
Improved Gong support for hundreds-of-thousands of calls
Improved UI for call transcript (skinnier)
Header-pinning for all tables
Push feature value to custom field in JIRA
updated feedback slack notifications format
New editor bubble-menu UI
Infinite-scroll for the companies page
Allow updating company priority for unaccepted suggestions
Support for enterprise contract subscription (vs self-serve)
New and improved signup page
Boosting some AI aspects by moving to use
gpt-4o-miniand a few more improvements
Tell us what you think ❤️ (grab some time with us here).
🔎 Deep conversation search
You can now deep-search a conversation, whether it’s a full transcription (like a Gong call), threads (like Slack or Intercom) or email (like Zendesk), all from within Cardinal, easy 💪🏻
🧱 New Pipedrive CRM support
You asked for it, Ophir built it!
🎬 Actionable feedback on company→ feature mapping:
We’ve made the feedback button actionable in the company→feature mapping table. Use it to add a new feedback or filter existing feedback for a company. try it out!
🤘🏻 Some very cool, much requested improvements
Upgraded to GPT-4o (faster & smarter)
Added grouping by team in Prioritization (Backlog)
Better CRM cleanups of deleted companies
AI suggestions speed improvements (initial suggestions generation)
Unsaved-changes warning modal bugfixes
Views Drag & Drop: top menu as well (was available in the “more” menu only)
Tell us what you think ❤️ (grab some time with us here).
🛡️ SOC2
We’ve worked a lot on this (by “we”, we mean “Mor Sela” did), and have been waiting for the official certification for a while now! We’re SOC 2 Type 2 certified.
🧠 AI Calls ingestions confidence improvements
We’ve vastly improved Ai’s confidence levels when identifying requests in customer calls. You can now completely control the confidence levels such that Low or High will only bring in calls that had some requests in them. only Any confidence will being calls even if AI was not able to articulate the requests/find specific features in the calls.
** This also applies to Zapier and custom API implementations
🅿️ Feature Merge
You can now merge existing features!
Simply check a few features in your backlog, choose your destination feature and merge away! This will automatically move over companies requesting it and linked feedback into it 🥳
📈 Other Improvements
Optional Feedback provider: setting a person as the provider of a feedback is now optional (yet recommended!)
Add-Task UX revamp
Nicer company and features select UI
Tell us what you think ❤️ (grab some time with us here).
