What’s new?

A rundown of the latest Cardinal new feature releases, design updates, and important bug fixes.

What’s new?

A rundown of the latest Cardinal new feature releases, design updates, and important bug fixes.

What’s new?

A rundown of the latest Cardinal new feature releases, design updates, and important bug fixes.

Jul 30, 2024

Jul 30, 2024

Jul 30, 2024

Highlights, Slack AI Ingestion, Chorus.ai and more

Highlights, Slack AI Ingestion, Chorus.ai and more

Highlights, Slack AI Ingestion, Chorus.ai and more



🔦 Highlights

Cardinal AI (or us humans) finds quotes in feedback & conversations and automatically extracts and links them to feature requests.

** We’ve also run a historical migration extracting your past accepted AI suggestions’ highlights. You can thank Ophir for it, he built this whole thing single handedly 💪🏻

👖 Slack AI ingestion

Yes! you can choose which Slack channels you’d like Cardinal AI to monitor and she’ll automatically bring those conversations in and extract their hidden feature requests for you, just like we do with Gong, Intercom, Zendesk and many others (yes, today Cardinal is a “she”)

Slack doesn’t feel so messy and scary anymore right?


🎙️ Chorus.ai integration

Um, that’s it. You can connect Chorus :)


🥁 Other improvements

  • Export CSV for companies and features

  • Improved slack support for 10x size orgs

  • Improved Gong support for hundreds-of-thousands of calls

  • Improved UI for call transcript (skinnier)

  • Header-pinning for all tables

  • Push feature value to custom field in JIRA

  • updated feedback slack notifications format

  • New editor bubble-menu UI

  • Infinite-scroll for the companies page

  • Allow updating company priority for unaccepted suggestions

  • Support for enterprise contract subscription (vs self-serve)

  • New and improved signup page

  • Boosting some AI aspects by moving to use gpt-4o-mini and a few more improvements

Tell us what you think ❤️ (grab some time with us here).

May 23, 2024

May 23, 2024

May 23, 2024

Deep Conversation search, Pipedrive Integration, Actionable mappings and more

Deep Conversation search, Pipedrive Integration, Actionable mappings and more

Deep Conversation search, Pipedrive Integration, Actionable mappings and more

🔎 Deep conversation search

You can now deep-search a conversation, whether it’s a full transcription (like a Gong call), threads (like Slack or Intercom) or email (like Zendesk), all from within Cardinal, easy 💪🏻


🧱 New Pipedrive CRM support

You asked for it, Ophir built it!

pipedrive


🎬 Actionable feedback on company→ feature mapping:

We’ve made the feedback button actionable in the company→feature mapping table. Use it to add a new feedback or filter existing feedback for a company. try it out!

actions


🤘🏻 Some very cool, much requested improvements

  • Upgraded to GPT-4o (faster & smarter)

  • Added grouping by team in Prioritization (Backlog)

  • Better CRM cleanups of deleted companies

  • AI suggestions speed improvements (initial suggestions generation)

  • Unsaved-changes warning modal bugfixes

  • Views Drag & Drop: top menu as well (was available in the “more” menu only)


Tell us what you think ❤️ (grab some time with us here).

May 6, 2024

May 6, 2024

May 6, 2024

SOC2, AI Calls ingestions confidence, Feature Merge, and some UX improvements

SOC2, AI Calls ingestions confidence, Feature Merge, and some UX improvements

SOC2, AI Calls ingestions confidence, Feature Merge, and some UX improvements

🛡️ SOC2

We’ve worked a lot on this (by “we”, we mean “Mor Sela” did), and have been waiting for the official certification for a while now! We’re SOC 2 Type 2 certified.


🧠 AI Calls ingestions confidence improvements

We’ve vastly improved Ai’s confidence levels when identifying requests in customer calls. You can now completely control the confidence levels such that Low or High will only bring in calls that had some requests in them. only Any confidence will being calls even if AI was not able to articulate the requests/find specific features in the calls.

** This also applies to Zapier and custom API implementations


🅿️ Feature Merge

You can now merge existing features!

Simply check a few features in your backlog, choose your destination feature and merge away! This will automatically move over companies requesting it and linked feedback into it 🥳


📈 Other Improvements

  • Optional Feedback provider: setting a person as the provider of a feedback is now optional (yet recommended!)

  • Add-Task UX revamp

  • Nicer company and features select UI


Tell us what you think ❤️ (grab some time with us here).

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© 2024 Cardinal, Inc. All rights reserved

© 2024 Cardinal, Inc. All rights reserved

© 2024 Cardinal, Inc. All rights reserved

© 2024 Cardinal, Inc. All rights reserved